Return and Exchange
Dualens 30 Day Return and Exchange Policy
At Dualens, we want our customers to be completely satisfied with their purchases. If you are not satisfied for any reason, you may return the products within 30 days of receiving your order.

The refund will be directly deposited to your purchasing account in full. The customer will need to cover the return shipping price, but will be refunded back in store credit based on the standard shipping price. At Dualens, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase for any reason, you may return the products within 30 days of receiving your order.

The refund will be directly deposited to your purchasing account in full. The customer will need to cover the return shipping cost, but will be refunded back in store credit based on the standard shipping price. The store credit will appear in your account immediately upon recevieing the returned item(s).

In order to qualify:

Exchanges:

You can check out our return and exchange guide for an indepth, step-to-step guide on how to make a return or an exchange.

In the case of any damgaged items during shipping, please contact our customer service department. For any other questions you may have, feel free to call customer services at 1-855-530-2020
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