This Privacy Policy identifies and describes how Dualens Inc. (“Dualens, “we”, “us”, “our”) collects and uses the personal information you provide to us on our website:, and our mobile application, App (collectively the “Site”). The personal information we collect about our users shall be carefully and adequately processed, and will not be disclosed, rented or sold to third parties other than described within this privacy policy.


We collect personal information from you to provide an ef?cient, meaningful and customized experience for you on our Site.

We collect the following personal information from you:

1. Contact Information such as name, date of birth, email address, mailing address and phone number

2. If you use our mobile application we may collect your phone number and the unique device ID number.

3. Billing Information such as credit card number and billing address

4. Unique Identi?ers such as user name, account number and password

5. Preferences Information such as product wish lists, order history and marketing preferences

6. Details of any prescription supplied to you by your optician or medical practitioner).

7. Name, email address, referral source, address, and a resume that you may either upload to the site or import form linkedin when you apply for a job on the Site.

8. Photos of yourself uploaded for you able to try glasses or contacts online, or used on your reviews.

You will need to give your consent before any processing takes place and your personal data will only be used for the purposes stated in there terms of service and or at the point of collection. We are committed to maintaining the highest standards of personal data protection and will not collect information about you without your consent.

As is true of most website, we automatically gather information about your computer such as your IP address, time and date of visit, browser type, referring/exit pages and operating system. We may log this information for system administration, order veri?cation, internal marketing and system troubleshooting purposes.

We use this information for to:

1. Ful?ll your orders

2. Send you an order con?rmation

3. Send you requested product or service information

4. Send product updates or warranty information

5. Respond to customer service questions and requests

6. Administer your account

7. Send you a newsletter regarding our products, service or promotions

8. Improve our website and marketing efforts

9. Conduct research and analysis

10. Display content based upon your interests

For sensitive information including your personal information specifying medical or healthy conditions. We will always treat as sensitive any information received from you or any third party where the third party treats and identi?es is as sensitive. We only share your Rx and prescription data with our own direct factories/lab that make your lenses and assemble your order.

To review and update your personal information to ensure it is accurate, contact us at


If you choose to use our referral service to invite a friend to our Site, we collect your and your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. You or your friend may contact us at to request the removal of this information from our database.


The Site allows users to access Facebook to interact with friends and to share on Facebook through Wall and friends' News Feeds. If you are already logged into the Site and Facebook or another SNS, when you click on "Connect with Facebook", or a similar connection on another SNS, you will be prompted to merge your pro?les. If you are already logged into the Site but not logged into Facebook or another SNS that we support, when you click on "Connect with Facebook", or a similar connection on another SNS, you will be prompted to enter your SNS credentials or to "Sign Up" for the SNS. By proceeding, you are allowing the Site to access your information and you are agreeing to the Facebook or other SNS's Terms of Use in your use of the Site. Conversely, if you are not currently registered as a user of the Site, and you click on "Sign in" using Facebook or another SNS that we support, you will ?rst be asked to enter your Facebook or SNS credentials and then be given the option to register for the Services. In this case, we may receive information from Facebook or another SNS to make it easier for you to create an account on the Site and show our relevant content from your Facebook or SNS friends. Once you register on the Site and connect with Facebook or another SNS, you will be able to automatically post recent activity back to Facebook or the other SNS. Any information that we collect from your Facebook or other SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS's privacy and data practices. You have the option to disable Facebook Connect at any time by logging into your Account through the Site and going to settings, "About Me", "Linked Accounts", and then unselecting "Facebook". Further, you can edit privacy settings for the reviews that appear on Facebook or disconnect your Site activity stream by visiting the Facebook Applications Settings page.

Our Website includes Social Media Features, such as the Facebook Like button (and Widgets, such as the Share this button or interactive mini-programs that run on our site). These features may collect your IP address, which page you are vision on our Site, and may set a cookie to enable to feature to function properly. Social media features and widgets are wither hosted by a third party or hosted directly on our Site. Your interaction with these feature are governed by the privacy policy of the company providing it.


Our Site may contains links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to be aware when you leave our site and read the privacy policy of each and every site that collects personal information. This privacy policy applies only to information collected by this site.

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with judicial proceeding, court order, or legal process served on our website.

We and our marketing partners, af?liates, or analytics or service providers, use technologies such as cookies, takes, beacons and scripts, to analyze trends, administer the website, tracking users’ activities around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

We use third parties such as a shipping company to ful?ll orders, a credit card processing company to bill you for goods and services, provide customer service, and an email service provider to send our emails on our behalf. We will share your PII with the third party, as necessary for the third party to provide that service.

We use advertising partner to help us better manage content on our site by informing us what content is effective. We also partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your movements on this website. We use third-party vendors, including Google, Yahoo, Bing, to show our ads on sites on the internet and to use cookies to serve ads based on your prior visits to our website. We may have reporting of your aggregate interactions with our ads across the Google Display Network.


If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, updating your communications preferences in your membership account on our website or contacting us at

If you decide at any time that you no longer wish to have your SNS account (e.g., Facebook) linked to your account, then you may de-link the SNS account in the "preferences" section in your account settings. You may also manage the sharing of certain personal information with us when you connect with us through an SNS, such as through Facebook. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account or mobile device.

You may change any of your personal information in your account by editing your pro?le within your account or by sending an email to us at You may request deletion of your personal information by us, and we will use commercially reasonable efforts to your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have ful?lled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.


To personalize and enhance your browsing and shopping experience, we use a feature of your Internet browser called a cookie. Cookies are small text ?les of information stored by the internet browser on your computer’s hard drive. Our cookie do not collect personal or con?dential information and are not spyware. Although we do not store personal information in cookies, we do tie cookies to a customer member ID which is then used to pull personal information out of the database for identi?cation purposes. Cookies also let us know how you found us (e.g., through a particular website or advertisement). We do not recognize automated browser signals or other similar mechanisms regarding tracking of online activities. You may set your internet web browser to refuse cookies or to remove cookies from your hard drive.


We use the third party companies to help us better provide relevant products, services and information to you and to help us effectively measure advertising effectiveness. Some of these companies use cookies and/or web beacons (also known as action tags or single pixel gifs). A web beacon is a transparent image that has been placed on a web page and sends a signal when a user has visited that page. A web beacon does not contain any personal information. No information that is personally identi?able to you is transmitted to the third party using the web beacon. The third party is required to protect the privacy of the information it receives using web beacons or cookies and is not allowed to use the information it receives for any purpose beyond what is necessary to assist us. In addition, we may use web beacons in connection with the e-mails we send to our customers, to determine whether and when the images in our e-mail were rendered (which allows us to determine whether the e-mail was opened). This information may then be aggregated and used to assess the effectiveness of our e-mail communications.


The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on your order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). It is used to create a secure transaction environment for commerce on the internet.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at

We do not sell your personal information to anyone for any purpose. Period.


You can stop all collection of information by the mobile application by uninstalling the mobile application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.


We do not intentional gather personal information from visitors who are under the age of 13. if a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal Data from a child under 13, please contact us at We do not sell products for purchase by children. We sell children’s product purchase by adults. If you are under18, you may use our website only with the involvement of a parent or guardian.


If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.


California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties' direct marketing purposes. As stated in this Privacy Policy, Dualens will not sell or share your Personal Information with non-Dualens companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us at

COPYRIGHT NOTICE. Copyright ? 2016 Dualens Inc.,All rights reserved. Any rights not expressly granted herein are reserved.

This was last updated on May 24, 2016

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